Because we have hundreds of payments to process each month – we use MassPay via PayPal.
It’s possible for various reasons that your payment or early payment didn’t get sent properly by MassPay/ the system errored. When this is the case please let us know, we will re-send your payment out manually ASAP.
Sometimes we have to send manual payments when for example: users haven’t verified themselves on PayPal or need to adjust their PayPal settings in order to receive payments. To avoid delays like please check your PayPal account is OK prior to your payment due date, and that your PayPal address is correct on our system.
Note – if it’s an early payment we aim to pay this the next working day (again we can re-send these manually if necessary).